My sky q box switched itself off and won’t come back on.

[BadBadger65]

The sky q box switched itself off and won't switch back on.

The remote works.

the TV works

[Mr+Flibbles+86]

Hi there @BadBadger65 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[BadBadger65]

Thanks - it is weird. I can see all my recordings via the app. 
I tried a mini box into

the same TV. That worked for a while but is now in the same situation as the main. I'd.

[Tom-W19]

Hi @BadBadger65 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.