My sky q box not working

[Deany06]

My sky q box has frozen several times and wont now reset 

[oldfella]

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@Deany06 wrote:

My sky q box has frozen several times and wont now reset 

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Hi @Deany06 

What happens when you try a reboot exactly as follows:-

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Kingben1956]

It wont even switch on  i would like a engineer 

[oldfella]

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@Kingben1956 wrote:

It wont even switch on  i would like a engineer 

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Hi @Kingben1956 

Then you need to contact Sky.

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home