0

Discussion topic: Does the Q 1 TB box output 4K ?

Reply
This message was authored by NJones This message was authored by: NJones

Does the Q 1 TB box output 4K ?

Hi

I have just got a 4k TV, finallly. But I am having problems getting 4 K from my Sky box. Does the Sky Q 1TB box output 4K ?

Thanks 

Reply

All Replies

This message was authored by nigea99 This message was authored by: nigea99

Re: Does the Q 1 TB box output 4K ?

Posted by a Superuser, not a Sky employee. Find out more

@NJones wrote:

Hi

I have just got a 4k TV, finallly. But I am having problems getting 4 K from my Sky box. Does the Sky Q 1TB box output 4K ?

Thanks 


The original 1TB  was not UHD but the later 1TB are

 

Home - Settings - System Info - Hardware Version

If it is 32Cxxx then you have an older 1TB non-UHD Box
If it is 32B0xxx then you have a (V1) UHD but non HDR 2TB Box
If it is 32B1xxx then you have a (V2) UHD HDR 2TB Box (which has a separate Power supply)
If it is 32B2xxx then you have a (V3) UHD HDR 1TB or 2TB Box

https://www.sky.com/help/articles/check-which-sky-q-box

NJones
Topic Author
This message was authored by NJones This message was authored by: NJones

Re: Does the Q 1 TB box output 4K ?

Thank you. 
Looks like I need a new box. 

This message was authored by nigea99 This message was authored by: nigea99

Re: Does the Q 1 TB box output 4K ?

Posted by a Superuser, not a Sky employee. Find out more

@NJones wrote:

Thank you. 
Looks like I need a new box. 


@NJones  BTW to watch SKY content in 4K you also need the UHD add on

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Does the Q 1 TB box output 4K ?

Posted by a Superuser, not a Sky employee. Find out more

@NJones wrote:

Looks like I need a new box. 


You may be asked to make an administrative payment to 'upgrade' your box too.  (All boxes are lent for the duration of your subscription)

 

You may be able to negotiate on the basis of adding the UHD sub...

I am just another Sky customer and my views are my own
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion