My sky mini box is stuck at step 1 of 4, remote doesn't seem to be responding to the box . I’

[dave1906]

My sky mini box is stuck at step 1 of 4, remote doesn't seem to be responding to the box. I've carried out the remote pairing however half way thru the button stops working again. All other buttons appear to be fine 

[Lisa-P1987]

Hi there @dave1906 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.