My sky boxes aren’t working properly

[Joe5472]

Hello, my main skyQ box currently won't load any of my recordings.

my 3 mini boxes upstairs won't load the tv guide or any of my recordings, please can someone help me?

[Daniel0210]

@Joe5472 

Have you carried out a reboot of the boxes? Come back to us if you don't know how to do that. 

[Joe5472]

Yes I have re booted all the boxes and they still don't work 

[oldfella]

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@Joe5472 wrote:

Yes I have re booted all the boxes and they still don't work 

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Hi @Joe5472 

What message are you seeing if you try to access recordings on your main Q box.

See following link

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages# 

[Joe5472]

I just get a constant spinning circle and a please wait

[oldfella]

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@Joe5472 wrote:

I just get a constant spinning circle and a please wait

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Hi @Joe5472 

What happens if you try to make a new recording?

[Joe5472]

I have a message at the top of my screen saying This service is not available because of a problem with my hard disk drive 

[oldfella]

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@Joe5472 wrote:

I have a message at the top of my screen saying This service is not available because of a problem with my hard disk drive 

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Check through the link I posted earlier @Joe5472 

Ie 

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages# 

[Joe5472]

I had to delete the hard drive, it seems to have worked.

[oldfella]

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@Joe5472 wrote:

I had to delete the hard drive, it seems to have worked.

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Assume you mean a Hard drive Reset?    @Joe5472 

[Joe5472]

Yeah that's what I meant