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Discussion topic: My sky box mini is not working

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This message was authored by Danny60 This message was authored by: Danny60

My sky box mini is not working

I can't access my sky box mini as it just freezes with a page  that says accessibility on Sky Q

 

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This message was authored by Laing1 This message was authored by: Laing1

Re: My sky box mini is not working

Posted by a Superuser, not a Sky employee. Find out more

@Danny60 wrote:

I can't access my sky box mini as it just freezes with a page  that says accessibility on Sky Q

 


@Danny60 try the following...

Unpair their Sky Q remote from the box by holding 4&6 

Wait for the remote to flash you should then be able to dismiss the information screen by clicking on Skip & set up later

Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control your TV. 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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