My sky box is saying it can’t connect to the internet

[vic39]

Hi my sky box is not showing the home page and says it's not connected to the internet and my sky box upstairs is not working at all 

[Addie15]

Hi there, @vic39. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks