My sky box is on and my internet is working but I can not access sky tv

[Elaar+Pam]

My sky box is on and my internet is working but I can not access sky tv

[Chodley]

What does "cannot access" mean?

[Quoman7]

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@Elaar+Pam wrote:

My sky box is on and my internet is working but I can not access sky tv

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Hi @Elaar+Pam Do you have a screen message saying "No Signal"?

Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?.