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Discussion topic: My sky box is on and my internet is working but I can not access sky tv

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Avatar for Elaar+Pam
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This message was authored by: Elaar+Pam

Message posted on ‎05 Sep 2023 08:38 AM

My sky box is on and my internet is working but I can not access sky tv

My sky box is on and my internet is working but I can not access sky tv

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Avatar for Chodley
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This message was authored by: Chodley

Message posted on ‎05 Sep 2023 08:50 AM

Re: My sky box is on and my internet is working but I can not access sky tv

Posted by a Superuser, not a Sky employee. Find out more

What does "cannot access" mean?

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Avatar for Quoman7
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This message was authored by: Quoman7

Message posted on ‎05 Sep 2023 08:51 AM

Re: My sky box is on and my internet is working but I can not access sky tv

Posted by a Superuser, not a Sky employee. Find out more
@Elaar+Pam wrote:

My sky box is on and my internet is working but I can not access sky tv

Hi @Elaar+Pam Do you have a screen message saying "No Signal"?

Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?.

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