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Discussion topic: Flickering picture and out of sink with sound

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This message was authored by Arioz This message was authored by: Arioz

Flickering picture and out of sink with sound

The picture on our tv (sky mini box) is flickering and the sound is out of sink with the picture. We quite often get a message on both mini boxes saying that the box is not connected to the Q box. We have to go to settings and reactivate to connect to sky q box. 
We have now bought a new tv for our bedroom as we thought the flickering picture was a problem with the tv but we still have the same problem. 

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This message was authored by Quoman7 This message was authored by: Quoman7

Re: Flickering picture and out of sink with sound

Posted by a Superuser, not a Sky employee. Find out more

@Arioz wrote:

The picture on our tv (sky mini box) is flickering and the sound is out of sink with the picture. We quite often get a message on both mini boxes saying that the box is not connected to the Q box. We have to go to settings and reactivate to connect to sky q box. 
We have now bought a new tv for our bedroom as we thought the flickering picture was a problem with the tv but we still have the same problem. 


Hi @Arioz For the mini box connection to the main box:-

Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot, then do the same with any Mini boxes?

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