My sky box doesn't record problems and says power failure .

[Martha94]

My sky box won't record and it says power failure. Also If I try to watch previous recordings it says no longer available. I have to switch box of at mains and restarted each time.

[Lisa-P1987]

Hi there Martha94, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Unfortunately, there was no response to our invite in 48 hours so this has been closed now.

Our team will not be available till 21st June where we will resume Community Messaging support.