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Discussion topic: My sky TV is not working

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Avatar for Louise+Tennant
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This message was authored by: Louise+Tennant

Message posted on ‎27 Jan 2025 07:15 PM

My sky TV is not working

My sky TV has not worked since the storm in 24th January 2025 

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎27 Jan 2025 07:28 PM

Re: My sky TV is not working

Posted by a Superuser, not a Sky employee. Find out more

@Louise+Tennant 

Any error message on screen such as no satellite signal? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Message posted on ‎27 Jan 2025 07:28 PM - last edited: ‎27 Jan 2025 07:29 PM

Re: My sky TV is not working

Posted by a Superuser, not a Sky employee. Find out more
@Louise+Tennant wrote:

My sky TV has not worked since the storm in 24th January 2025 

@Louise+Tennant Im going to guess your getting a"No satellite signal" message(seeing as you don't say how its not working) if that is the case then work through the troubleshooting here https://www.sky.com/help/articles/sky-tv-no-satellite-signal if that fails then you will have to call Sky to report the issue, be aware though engineers are very bust and it may take weeks to get one out.

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