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Discussion topic: My sky Q control is not working properly

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Em881
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My sky Q control is not working properly

‎27 Dec 2023 12:06 PM

I am not able to move across using the buttons on my sky Q control 

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Daniel0210
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Re: My sky Q control is not working properly

‎27 Dec 2023 12:13 PM

Posted by a Superuser, not a Sky employee. Find out more

@Em881 
If the Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

(It might be quicker to purchase a new one from a retailer / main supermarket. If you do that as well you’ll have a spare).


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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