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Discussion topic: My sky Q box is on with a green light but no signal to tv. I have checked connections.

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Sjc1
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This message was authored by Sjc1 This message was authored by: Sjc1

My sky Q box is on with a green light but no signal to tv. I have checked connections.

‎28 Aug 2023 10:29 AM

Any one had this issue?

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oldfella
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Superuser
This message was authored by oldfella This message was authored by: oldfella

Re: My sky Q box is on with a green light but no signal to tv. I have checked connections.

‎28 Aug 2023 10:33 AM

Posted by a Superuser, not a Sky employee. Find out more
@Sjc1 wrote:

Any one had this issue?

Hi @Sjc1 

First make sure that the TV is switched on and is switched to the HDMI input to which the Q box is connected.
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the Q box remote control.

This will change the Q box to standard resolution which will work for all TV’s.

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loverboi
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Re: My sky Q box is on with a green light but no signal to tv. I have checked connections.

‎28 Aug 2023 10:34 AM

@Sjc1 have you tried another hdmi and you checked that your on the right source on tv?

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