My ski mini box is fully connected and shows recorded programs. However I am unable to watch live

[Matt18]

Sky mini box connected fully reset and not able to watch live tv or recordings. However I can see recordings and Home Screen normal except for black mini picture in top left 

[Laing1]

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@Matt18 wrote:

Sky mini box connected fully reset and not able to watch live tv or recordings. However I can see recordings and Home Screen normal except for black mini picture in top left 

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@Matt18 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions4

then

rebooting your mini box 

[Matt18]

Thanks but no joy - same issue I'm afraid 

[Laing1]

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@Matt18 wrote:

Thanks but no joy - same issue I'm afraid 

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@Matt18 are you getting any error message in the black screen ?