My replacement SKY Q box crashing and whirring overnight

[SJBird]

My 4 year old Sky Q box kept crashing overnight, making a loud whirring noise like a hard drive fan. A re-start worked (off/on at the wall) but it happened every night so I ordered a replacement box and that's doing it too after just a few days. Please help! Any suggestions? 

[Greenfingers001]

Hi there @SJBird , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for chatting to us @SJBird . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[SJBird]

Thank you for trying to help but the problem persisted even after performing the Hard Drive Reset so I have ordered another Sky Q Main box as your suggestion. Fingers crossed this box works properly.