This discussion topic has been answered Discussion topic: My replacement SKY Q box crashing and whirring overnight
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Message posted on 11 Feb 2024 02:07 PM
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My 4 year old Sky Q box kept crashing overnight, making a loud whirring noise like a hard drive fan. A re-start worked (off/on at the wall) but it happened every night so I ordered a replacement box and that's doing it too after just a few days. Please help! Any suggestions?
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Message posted on 08 Jul 2024 10:55 PM
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@SJBird wrote:
So, I finally received a new 1TB Sky Q box today and have just set it up. Only problem is it doesn't have any of the apps - no Iplayer, Netflix, nothing!
Any ideas..?
@SJBird you could try refreshing the apps in the engineers menu
To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu
scroll down to apps > refresh
It can take up to. 24 hours but it will s usually less
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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Message posted on 12 Feb 2024 08:41 AM
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Re: My replacement SKY Q box crashing and whirring overnight
Hi there @SJBird , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Message posted on 14 Feb 2024 01:18 PM
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Re: My replacement SKY Q box crashing and whirring overnight
Thanks for chatting to us @SJBird . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks
Lisa - Sky Tech Team Expert
Message posted on 22 Feb 2024 06:46 PM
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Re: My replacement SKY Q box crashing and whirring overnight
Thank you for trying to help but the problem persisted even after performing the Hard Drive Reset so I have ordered another Sky Q Main box as your suggestion. Fingers crossed this box works properly.
Message posted on 10 Jun 2024 08:56 PM
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Re: My replacement SKY Q box crashing and whirring overnight
Was this problem fixed at all?
we have the same problem. Had a box for years and started doing it. Phoned sky engineer came out fitted new box. After a couple of days same problem. Another New box fitted today and after less than 4 hours the same problem. Loud whiring sound and won't turn on
Message posted on 10 Jun 2024 09:14 PM
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Re: My replacement SKY Q box crashing and whirring overnight
Same for me. Had a new Sky Q 2TB box last year after hard drive failure. it's been fine until about 2 weeks ago and kept crashing/freezing with loud fan/whirring noise - needing to be disconnected from power and restarted every time. Come end up was happening several times a day. Rang Sky last friday very helpful - new box arrived saturday. Got it all wired up and working but by Sunday night it crashed and froze. Reset it again.
This evening it has now crashed and frozen 3 times in fairly quick succession.
I see on this thread others are having the same issue. What on earth is going on? i will ring sky in the morning as it's after 9pm now.
Message posted on 11 Jun 2024 07:13 AM
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Re: My replacement SKY Q box crashing and whirring overnight
It keeps happening wirh each new box I order - it's very strange. I'm now onto our 5th box and the issue continues so I can only assume Sky 'refurbishes' returned boxes and sends them out without fixing them first. Given the bother of setting up a new box each time only for it to regularly crash I've given up and we now spend each day restarting the box and the connections on the Mini Boxes.
Sky have increased their prices recently despite this ongoing issue so my only option now is to go to OFCOM and the ombudsman.
Message posted on 11 Jun 2024 07:16 AM
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Re: My replacement SKY Q box crashing and whirring overnight
No, this hasn't fixed it - Sky just keep sending out faulty 'new' boxes - we're on our 5th box now! The issues continues afte 5 months. Terrible service from Sky. I'll have to raise an OFCOM complaint.
Message posted on 11 Jun 2024 09:00 AM
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Re: My replacement SKY Q box crashing and whirring overnight
My box crashed again overnight even though it was in standby mode and not being used.
Spoke to Sky tech support this morning. They suggest it's some sort of interference! and have booked an engineer visit for 24th June. This will be a fun couple of weeks 😞
Message posted on 11 Jun 2024 09:25 AM
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Re: My replacement SKY Q box crashing and whirring overnight
Hey @SJBird
Thanks for using the Sky Community.
I am sorry to hear about your issue with the Sky Q boxes. I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.
You can read more information about this service here:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Community Moderator
Message posted on 11 Jun 2024 09:47 AM
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Re: My replacement SKY Q box crashing and whirring overnight
Thanks for escalating this. We’ve sent @SJBird an invite to chat.
Message posted on 11 Jun 2024 05:55 PM
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Re: My replacement SKY Q box crashing and whirring overnight
Please can someone get in touch with me also. We are now on our 3rd box, one of which has only been fitted less than 24 hours and already crashed over 3 times!
Message posted on 12 Jun 2024 10:44 PM
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Re: My replacement SKY Q box crashing and whirring overnight
Hi, I am in a similar situation and am on my 7th sky q box in 3 weeks. The boxes all have the same issue - won't come out of standby and the fan keeps whirring until you unplug from mains.
Work for a while and then go into the same issue again.
The last advisor I spoke to confirmed the boxes are reconditioned and not new. Think they are not being repaired and just boxed and sent out again. Getting fed up setting everything up only for the box to fail again. Sky customer of 23 years - thinking of canceling.
Message posted on 12 Jun 2024 10:55 PM
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Re: My replacement SKY Q box crashing and whirring overnight
Could somebody please escalate and assist. Thank you.
Message posted on 13 Jun 2024 10:02 PM
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Re: My replacement SKY Q box crashing and whirring overnight
I have disabled Wifi as suggested.
Will feedback.
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