My q box not working

[Morisa]

It's says Connor your sky q box

[oldfella]

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@Morisa wrote:
It's says Connor your sky q box

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Mmm

please confirm what error message you are seeing @Morisa 

Also is this a main Q box or a Mini?

[Morisa]

It's says connecting to your sky q box

[oldfella]

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@Morisa wrote:
It's says connecting to your sky q box

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Is this message on a mini box @Morisa ???