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Discussion topic: My new sky box does not have a power socket so I cannot turn it on

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This message was authored by Tonybottrill This message was authored by: Tonybottrill

My new sky box does not have a power socket so I cannot turn it on

I cannot turn on my sky box because it has no power socket

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This message was authored by Laing1 This message was authored by: Laing1

Re: My new sky box does not have a power socket so I cannot turn it on

Posted by a Superuser, not a Sky employee. Find out more

@Tonybottrill wrote:

I cannot turn on my sky box because it has no power socket


@Tonybottrill what do you mean no power socket do you mean there is no socket on the back to plug a cable into it or no cable where did you get the Sky Q box from ? 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
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This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: My new sky box does not have a power socket so I cannot turn it on

Posted by a Superuser, not a Sky employee. Find out more

Hi @Tonybottrill   If it is a 32B1xx (ES240) box then you will find a power adapter in the box. All other boxes use a simple C7 plug. Sky should not loan a box without a power adapter or cable.

This message was authored by bob1234 This message was authored by: bob1234

Re: My new sky box does not have a power socket so I cannot turn it on

Posted by a Superuser, not a Sky employee. Find out more

@TonybottrillThere is a remote possibility that Sky have sent you a 2TB V2 box without its separate power unit. This is the only one that does not take the standard lead.

Phone Sky, unless you have bought it from somewhere else in which case return it.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: My new sky box does not have a power socket so I cannot turn it on

Posted by a Superuser, not a Sky employee. Find out more

@Tonybottrill 

 

The external PSU which @MightyQuinn and @bob1234 refer to is this one (part number SP171) :

 

2TB_v2_PSU.png

 

The socket on the Sky box which the orange multipin electrical connection plugs into might be mistaken for an AV (S-video) port.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by jimmythehat This message was authored by: jimmythehat

Re: My new sky box does not have a power socket so I cannot turn it on

I have the same problem... replacement Sky Q 2TB box arrived, and requires a non-standard 12.25v DIN power adapter which wasn't supplied.

 

Now I'm trying to get a Sky engineer to return with the correct power connection.

New box is pictured. The power socket is now in the middle instead of at the far end.

 

Fvr7qXpWAAUD6Zf.jpeg

This message was authored by Laing1 This message was authored by: Laing1

Re: My new sky box does not have a power socket so I cannot turn it on

Posted by a Superuser, not a Sky employee. Find out more

@jimmythehat wrote:

I have the same problem... replacement Sky Q 2TB box arrived, and requires a non-standard 12.25v DIN power adapter which wasn't supplied.

 

Now I'm trying to get a Sky engineer to return with the correct power connection.

New box is pictured. The power socket is now in the middle instead of at the far end.

 

Fvr7qXpWAAUD6Zf.jpeg


@jimmythehat yes thats a V2 box and should have come with an external power brick 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by lettice This message was authored by: lettice

Re: My new sky box does not have a power socket so I cannot turn it on

Posted by a Superuser, not a Sky employee. Find out more

@jimmythehat 

 

Is this a replacement box for a previous faulty V2 box?

Assume you returned your previous box and sent back the cables, as Sky request. Normally to be done via a replacement box courier pick up.

 

Seems odd that Sky are sending out replacement boxes without power cables?

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: My new sky box does not have a power socket so I cannot turn it on

Posted by a Superuser, not a Sky employee. Find out more

@jimmythehat wrote:

 

a non-standard 12.25v DIN power adapter

 


Just for information: we think that connection is there because the v1 box sometimes had an issue with overheating so Sky moved to an external transformer in the v2 but still wanted to keep the originally specified built-in Powerline networking available (although this was dropped in firmware long before the v3 box was released). 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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