My mute button on my sky q remote keeps shutting down my box

[Lu69]

I have tried all the recommended checks and installed new batteries but this keeps happening and is doing it more often.

[Addie15]

Hi there, @Lu69. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147