My mini box isn’t working

[LINDADYER7]

Sky TV Home Screen comes on but won't go any further.

i have tried other remote too

[oldfella]

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@LINDADYER7 wrote:

Sky TV Home Screen comes on but won't go any further.

i have tried other remote too

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Hi @LINDADYER7 

Have you tried completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.