23 Jan 2024 10:46 AM
We have been upgraded from Sky HD to Sky Q however none of my recordings on the 'old' planner are there anymore. I can see programmes that I have purchased but every other option is empty
23 Jan 2024 10:47 AM
@Kath8 wrote:We have been upgraded from Sky HD to Sky Q however none of my recordings on the 'old' planner are there anymore. I can see programmes that I have purchased but every other option is empty
That is correct.
You cannot copy recordings from an old Sky+HD box to a new Sky Q box. If you were told that you could then you were told wrongly.
23 Jan 2024 10:47 AM
@Kath8 wrote:We have been upgraded from Sky HD to Sky Q however none of my recordings on the 'old' planner are there anymore. I can see programmes that I have purchased but every other option is empty
That is correct.
You cannot copy recordings from an old Sky+HD box to a new Sky Q box. If you were told that you could then you were told wrongly.
23 Jan 2024 10:51 AM - last edited: 23 Jan 2024 11:00 AM
Posted by a Superuser, not a Sky employee. Find out more
@Kath8 wrote:
I can see programmes that I have purchased but every other option is empty
That would be as expected: the only 'transfer' mechanism is for 'Buy and Keep' from Sky Store (which has an option to re-download) because that's the only hard drive content you actually own.
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