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Discussion topic: Recordings not moved to Sky Q

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This message was authored by Kath8 This message was authored by: Kath8

Recordings not moved to Sky Q

We have been upgraded from Sky HD to Sky Q however none of my recordings on the 'old' planner are there anymore. I can see programmes that I have purchased but every other option is empty


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This message was authored by Jones_The_Cat This message was authored by: Jones_The_Cat Answer

Re: Recordings not moved to Sky Q


@Kath8 wrote:

We have been upgraded from Sky HD to Sky Q however none of my recordings on the 'old' planner are there anymore. I can see programmes that I have purchased but every other option is empty


That is correct.

You cannot copy recordings from an old Sky+HD box to a new Sky Q box. If you were told that you could then you were told wrongly. 

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This message was authored by Jones_The_Cat This message was authored by: Jones_The_Cat Answer

Re: Recordings not moved to Sky Q


@Kath8 wrote:

We have been upgraded from Sky HD to Sky Q however none of my recordings on the 'old' planner are there anymore. I can see programmes that I have purchased but every other option is empty


That is correct.

You cannot copy recordings from an old Sky+HD box to a new Sky Q box. If you were told that you could then you were told wrongly. 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Recordings not moved to Sky Q

Posted by a Superuser, not a Sky employee. Find out more

@Kath8 wrote:

I can see programmes that I have purchased but every other option is empty


That would be as expected: the only 'transfer' mechanism is for 'Buy and Keep' from Sky Store (which has an option to re-download) because that's the only hard drive content you actually own.

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