My main box isn’t working

[Finbar3030]

My main sky box isn't working ! Recordings wouldn't play and now it won't come on at all 

[oldfella]

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@Finbar3030 wrote:

My main sky box isn't working ! Recordings wouldn't play and now it won't come on at all 

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Hi @Finbar3030 

Have you tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

[Fals1]

The box is dead, no lights electric nothing just a black box 

[Daniel0210]

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@Fals1 wrote:

The box is dead, no lights electric nothing just a black box 

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@Fals1 

Have you tried another electrical device in that plug socket or tried plugging the Sky Q box into another socket?

[Fals1]

Yes I have put it 3 different sockets, unplugged the back for about 3 mins. Nothing 

[MightyQuinn]

Hi @Fals1   Sounds like it is time to contact Sky.

[Daniel0210]

@Fals1 

You need to call Sky. They may arrange a replacement main Sky Q box to be sent out by courier. If they do the courier driver will expect the faulty box to be disconnected and ready to be swapped on your doorstep. In this case also remember to remove your viewing card from the faulty box. 

[Fals1]

Yes, I have contacted Sky and they are sending a new box. Thanks