0

Discussion topic: My main box is fine but the box connected to it in the bedroom is not showing any of the apps

Reply
This message was authored by Stuart1205 This message was authored by: Stuart1205

My main box is fine but the box connected to it in the bedroom is not showing any of the apps

Main box has had no issues but mini box in bedroom for some reason now shows none of the apps it used to? My wife uses this a lot for watching Disney+ etc but these are now all gone? Tried rebooting/unplugging etc but nothing seems to work. Any ideas?

Reply

All Replies

This message was authored by Laing1 This message was authored by: Laing1

Re: My main box is fine but the box connected to it in the bedroom is not showing any of the apps

Posted by a Superuser, not a Sky employee. Find out more

@Stuart1205 wrote:

Main box has had no issues but mini box in bedroom for some reason now shows none of the apps it used to? My wife uses this a lot for watching Disney+ etc but these are now all gone? Tried rebooting/unplugging etc but nothing seems to work. Any ideas?


@Stuart1205 you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion