Adding another person to my account

[KJV]

I would like to add my wife to my Sky account so she can speak to someone when necessary. I am 92, hard of hearing and find it difficult to speak on the phone or online.

I would like my wife to be able to speak to someone for the both of us.

[Daniel0210]

@KJV 
It could be worth considering registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning
https://www.skyaccessibility.sky/

(Some customers may also benefit from reading this link)
https://www.sky.com/help/articles/third-party-assistance

[SKY1992bf]

@KJV  All you need to do is call sky and setup a telephone access password then give this password to your wife or any other relevant you choose 

they then can call sky give the password and be able to do most account activity with the exception of cancellation that is something sky will only accept instructions on from you only 

[KJV]

@SKY1992bf Thank you. I can't find a number to call them and also I will need for her to be able to cancel my account when I am no longer here.

I would be grateful for a telephone number if you have one please

[Daniel0210]

@KJV 

You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Your wife won't be able to cancel your subscription under 'normal circumstances'.

[SKY1992bf]

@KJV 

Click on the need more help drop down at the very bottom of the link below to reveal an 0333 number if your in uk

If in ROI using the same link change the flag in bottom right hand corner and refresh the link before following above instructions to reveal an 0818 number

https://www.sky.com/help/home#M1014

or if you have sky mobile/talk call 150

as for cancelling your wife or anyone else simply won't be able to cancel unless they have a power of attorney over your affairs see the second link posted by @Daniel0210 in post 2 above 

[Daniel0210]

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@KJV wrote:

able to cancel my account when I am no longer here.

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@KJV 

A morbid subject which I was trying to avoid but if you were referring to an account holder passing away see this link

https://www.sky.com/help/articles/deceased-sky-account-holder