My box won’t turn on

[Jezza990]

My main box won't turn on, I've done the update and it still won't turn on and I have followed the instructions on line and it saying I need a new box 

[oldfella]

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@Jezza990 wrote:

My main box won't turn on, I've done the update and it still won't turn on and I have followed the instructions on line and it saying I need a new box 

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Hi @Jezza990 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

[Jezza990]

Didn't work, sky are sending me out a new box! I've had it more than 5 years I think - just think it werid how it's just stopped working. When I get my new main box do I send this box back to sky?