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Discussion topic: My TV screen pixelates or the screen goes completely green. How can I stop this happening?

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This message was authored by: Bazc1

My TV screen pixelates or the screen goes completely green. How can I stop this happening?

My TV screen either pixelates or goes completely green for a few seconds. This happens intermittently on both TVs connected to the Sky Q. Do I need to get an engineer to check the broadband connections?

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This message was authored by: Laing1

Re: My TV screen pixelates or the screen goes completely green. How can I stop this happening?

Posted by a Superuser, not a Sky employee. Find out more

@Bazc1 wrote:

My TV screen either pixelates or goes completely green for a few seconds. This happens intermittently on both TVs connected to the Sky Q. Do I need to get an engineer to check the broadband connections?


@Bazc1 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot your mini box


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: Bazc1

Re: My TV screen pixelates or the screen goes completely green. How can I stop this happening?

Yes thanks, but it still happens occasionally. I have spoken to Sky today, and we have reset my apps. It may take 24 hours to complete, so I'll monitor it for a while. Fingers crossed.

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