@Nicci wrote:
My SkyQ mini box isn't working. It has been frozen with a message on the screen so ce last night that reads.
Sky. Please go to Sky.com/softwareupdate and follow the instructions to update the software on your Sky box.
How do I go about doing this when the message is frozen on the screen
@Nicci Have you tried rebooting your mini Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
