28 Apr 2024 08:22 PM
My SkyQ main box has recently had a few problems with recordings, either incomplete or failed. Today I got a message about a problem with the hard disk. After reading the forums I entered the engineer menu and reset the hard drive. Since then is all I have is a glowing/fading Q on the front of the boz, it is in standby mode but will not activate with the button or the remote.
btw before trying this I did a hard reboot and have also tried it again after it reached its current state and stayed like that for 4 hours. I believe the hard drive is knackered which I think means a new box
Advice welcome.
28 Apr 2024 08:27 PM
Go through the guide below, if it still doesn't resolved it there's a like to replace the Sky Q box
https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
28 Apr 2024 09:32 PM - last edited: 28 Apr 2024 10:09 PM
Posted by a Superuser, not a Sky employee. Find out more
For a doorstep hardware swap out, be sure to remove and retain the Viewing Card.
Also check the rear of the replacement box: if it has a multi pin port in an orange circle then you need to also take a separate power supply unit (external transformer) from the courier before they depart.
28 Apr 2024 09:46 PM
Not sure why sky don't put this on the article about replacement boxes.
28 Apr 2024 11:35 PM
I called up Sky support earlier, followed all the usual "have you rebooted it" type questions and now I have to wait for an engineer to turn up on 6th May. I know he's gonna just swap out the box, it's a ridiculous situation. She wouldn't give me the chance to just have a replacement box delivered.
Any ideas how I can rectify this? I want a replacement box not wait a week for an engineer.
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