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Discussion topic: My Sky box has stopped working

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Avatar for Ward23
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This message was authored by: Ward23

Message posted on ‎21 Feb 2024 12:35 PM

My Sky box has stopped working

The light comes on the Skybox then goes off straight away.  I believe that I need a new box as a few years old. 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎21 Feb 2024 12:45 PM

Re: My Sky box has stopped working

Posted by a Superuser, not a Sky employee. Find out more

@Ward23 

Sky Q or Sky+ because you've posted on both?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Padam_Padam

Message posted on ‎21 Feb 2024 12:45 PM

Re: My Sky box has stopped working

@Ward23 wrote:

The light comes on the Skybox then goes off straight away.  I believe that I need a new box as a few years old. 

Follow the instructions here. There's a link at the end to order a replacement box.

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