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Discussion topic: My Sky Q keeps pixelating & there are no storms in the area. Other people near me d not have this pr

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This message was authored by: HarGor

Message posted on ‎21 Jun 2023 05:25 PM

My Sky Q keeps pixelating & there are no storms in the area. Other people near me d not have this pr

Other people near me do not have this problem

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎21 Jun 2023 05:26 PM

Re: My Sky Q keeps pixelating & there are no storms in the area. Other people near me d not have

Posted by a Superuser, not a Sky employee. Find out more

@HarGor  Have you powered down the Q box for a few seconds then  power back up?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: HarGor

Message posted on ‎21 Jun 2023 05:29 PM

Re: My Sky Q keeps pixelating & there are no storms in the area. Other people near me d not have

Yes its been doing it for 2 days now

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This message was authored by: GD1

Message posted on ‎21 Jun 2023 05:31 PM

Re: My Sky Q keeps pixelating & there are no storms in the area. Other people near me d not have

Posted by a Superuser, not a Sky employee. Find out more

@HarGor  Try these steps, at should allow you to book an engineer at the end https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-live-tv/picture/articles/sky-tv-no...

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Laing1

Message posted on ‎21 Jun 2023 05:32 PM

Re: My Sky Q keeps pixelating & there are no storms in the area. Other people near me d not have

Posted by a Superuser, not a Sky employee. Find out more
@HarGor wrote:

Other people near me do not have this problem

@HarGor are there any trees or bushes that may have grown and are partially blocking the dishes line of sight to the satellite 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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