My Sky Mini Box does not respond to the remote control.

[IanD57]

My Sky Mini Box does not connect with the main Sky Q router and does not appear to respond to the remote control. I have changed batteries in the remote and still does not work.

[oldfella]

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@IanD57 wrote:

My Sky Mini Box does not connect with the main Sky Q router and does not appear to respond to the remote control. I have changed batteries in the remote and still does not work.

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Hi @IanD57 

Try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

[IanD57 · Accepted solution]

Thanks oldfella - reset the remote as you suggested and was then able to follow onscreen instructions and get the mini box reconnected.

[Barney12]

I'm having the same problem. My remote is now not connected to my sky mini box. Any suggestions I've tried the seven and nine and the one and three that doesn't make any difference any other suggestions please?

[Shandon]

I'm having this same problem as well. Multiroom box is not responding to any of the remote controls. Remotes working ok with the TV so seems to be a box problem

[Laing1]

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@Shandon wrote:

I'm having this same problem as well. Multiroom box is not responding to any of the remote controls. Remotes working ok with the TV so seems to be a box problem

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@Shandon Have you tried rebooting your main mini box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.