@Poooooooooooooooo wrote:
I upgraded to sky q online in December. The form asks you how many multiscreens you would like - there was no zero option so had no choice but to receive one also at no point did it clearly state that I would be entering into a contract, this does not seem fair. As l have now found out, l am too late to cancel and l am now paying for something l did not want in the first place. When I spoke to an advisor he informed me that if l had phoned to upgrade, l would have been given the option, so why was l not given that option online?
@Poooooooooooooooo Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.
All I can suggest is that you make a complaint to Sky regarding this see below link regarding complaints
https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
