Multiscreen

[Poooooooooooooooo]

I upgraded to sky q online in December.  The form asks you how many multiscreens you would like - there was no zero option so had no choice but to receive one also at no point did it clearly state that I would be entering into a contract, this does not seem fair.  As l have now found out, l am too late to cancel and l am now paying for something l did not want in the first place.  When I spoke to an advisor he informed me that if l had phoned to upgrade, l would have been given the option, so why was l not given that option online?

[Laing1]

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@Poooooooooooooooo wrote:

I upgraded to sky q online in December.  The form asks you how many multiscreens you would like - there was no zero option so had no choice but to receive one also at no point did it clearly state that I would be entering into a contract, this does not seem fair.  As l have now found out, l am too late to cancel and l am now paying for something l did not want in the first place.  When I spoke to an advisor he informed me that if l had phoned to upgrade, l would have been given the option, so why was l not given that option online?

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@Poooooooooooooooo Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

All I can suggest is that you make a complaint to Sky regarding this see below link regarding complaints

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/