Multiple sky Q mini box use

[Daniel0210]

@CMnamars 
You can have a maximum of 4 mini boxes loaned to you by Sky. You can watch Sky content on two minis and the main box at the same time. You may be able to use a 3rd mini box at the same time if you’re using it for one of the apps such as Netflix.

Be aware the original 1TB (non-UHD) Sky Q box only allows one mini to be in use. To check if you have the non UHD 1TB box check in:-
Home - Settings - System Info - Hardware Version
If it shows as 32Cxxx then you have a non UHD 1TB that only supports 1 active mini box.

All 2TBs and the UHD/HDR 1TB permit two mini boxes. Each mini box which is loaned to you may be subject to a one off upfront charge but you only need one Sky Q monthly Multiscreen subscription.

[salixrw]

I did ring up and ask again but it turns out Sky telled me the wrong information and they said they dont have the technolgy yet for the main box to stream to more then 2 minis at the moment , hopefully a near future update ? or maybe a option to turn one of the other mini boxes off from a different mini when u want to use that other one , either way im happy cos i got another  amazing deal for the package i have so signed up for another 18 months , going on 12 years now with Sky so they must be doing somthing right 😀 .

[Chodley]

Stream can handle more than 2 but I don't think Q will ever manage it. The fact you can have 2 tablets or phones or PCs  on Sky Go in addition to the minis has always made me wonder why though.

I think the best thing to do is try to remember to always switch a mini into standby when you stop using it

(I like your idea of a remote power off though)

[Lorraine53]

Did you get this resolved as I'm having the same problem 

[MyBuster266]

Did you get a reply on your Q box query??

Did you speak to Sky?

I'd love to know their phone number. as I've wasted hours and hours on many different days searching for it.

I feel like drop kicking Sky out of the window.

[Daniel0210]

@MyBuster266 
These are the current methods for contacting Sky. Depending on the reason for making contact some methods will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.