Multi screen box

[Nicholah89]

Hi I have 2 queries , The 1st what offer can you give if we keep the multi screen box And 2 we haven't received any packaging to send back the equipment

[Daniel0210]

@Nicholah89 

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@Nicholah89 wrote:
Firstly we can't do offers. We are customers like you. 

Hi I have 2 queries , The 1st what offer can you give if we keep the multi screen box

If you cancel the multiscreen subscription the loaned mini box must be returned.m

And 2 we haven't received any packaging to send back the equipment

If you’ve successfully cancelled your multiscreen subscription Sky should send out returns packaging near the end of the cancellation period, [31 days for Sky Q box(es)], to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number. 

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