Multi room

[Alistair29]

When I try to connect my multi room I get "accessibility on Sky Q dialogue box and it won't let me go to settings or skip and can't get past this page

Please help! 

[Daniel0210]

@Alistair29 

This Accessibility screen issue comes up every now and again, Sky have previously suggested the following...

• Unpair their Sky Q remote from the box by holding 4&6
• Wait for the remote to flash
• Then dismiss the information screen "Skip & set up later"
• Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.

[Alistair29]

Thank you I'll try that when I get home later 

[Alistair29]

Hi

neither 4&6  or 7&9 do anything!!!

[Me134]

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@Alistair29 wrote:

Hi

neither 4&6  or 7&9 do anything!!!

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It's "try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV", Pressing 7 & 9 together don't show anything as you've just unpaired the remote and the Sky box. You have to follow it up with 1 & 3 together to pair them up and the find your TV to link that up as well.

[nigea99]

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@Me134 wrote:

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@Alistair29 wrote:

Hi

neither 4&6  or 7&9 do anything!!!

---

It's "try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV", Pressing 7 & 9 together don't show anything as you've just unpaired the remote and the Sky box. You have to follow it up with 1 & 3 together to pair them up and the find your TV to link that up as well.

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Note the 1 & 3 will only work after managing to dismiss the message

@Alistair29  Note - You must press & hold the buttons together until the red lead above the SKY logo button blinks 4 times

[Alistair29 · Accepted solution]

All sorted now thank you 🙏