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Discussion topic: Multi room.box not working

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This message was authored by: Amandastang

Message posted on ‎04 Jul 2023 06:18 PM

Multi room.box not working

Multi room box not working

 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎04 Jul 2023 06:21 PM

Re: Multi room.box not working

Posted by a Superuser, not a Sky employee. Find out more

@Amandastang  More information is needed as we can't start to provide help from the info currently provided.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Laing1

Message posted on ‎04 Jul 2023 06:29 PM

Re: Multi room.box not working

Posted by a Superuser, not a Sky employee. Find out more
@Amandastang wrote:

Multi room box not working

 

@Amandastang Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then 

rebooting your mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: oldfella

Message posted on ‎04 Jul 2023 06:34 PM

Re: Multi room.box not working

Posted by a Superuser, not a Sky employee. Find out more
@Amandastang wrote:

Multi room box not working

Hi @Amandastang 


Try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not on the mini as the Network reset will start the mini WPS automatically)

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box

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