Moving broadband provider and maintaining sky q

[Reddog5]

I have had issues with broadband speed for some time. Sky BB have written to me to say that they cannot provide service and that I can leave for an alternative provider.

Due to the poor speeds etc I had my sky q main box and all 3 mini boxes hardwired to the router.

virgin are now offering high speed broadband to me. 

I am concerned that nothing will work if I change the router. Is this more trouble than it's worth.

will the mini boxes still work and provide/ act as  WiFi  boosters?

do the boxes maintain full functionality?

[ozsat]

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@Reddog5 wrote:

I have had issues with broadband speed for some time. Sky BB have written to me to say that they cannot provide service and that I can leave for an alternative provider.

Due to the poor speeds etc I had my sky q main box and all 3 mini boxes hardwired to the router.

virgin are now offering high speed broadband to me. 

I am concerned that nothing will work if I change the router. Is this more trouble than it's worth.

I use VirginMedia with SkyQ with no issues

will the mini boxes still work and provide/ act as  WiFi  boosters?

The mini boxes will still talk to the main SkyQ box via their own network - but will not act as boosters for you

do the boxes maintain full functionality?

No issues here after several years of use - have always used VM

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[Reddog5]

Thank you for your response, I suppose my question now relates to the mini box network. Will these connect with the hard wire? Or attempt to connect via WiFi?

[PandJ2020]

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@Reddog5 wrote:

Thank you for your response, I suppose my question now relates to the mini box network. Will these connect with the hard wire? Or attempt to connect via WiFi?

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You can do either.  You can disable WiFi in the engineer's menu to ensure ethernet is used.

There needs to be a route to a DHCP server.

[Chodley]

Do not try to use wifi. That way lies madness.

[oldfella]

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@Reddog5 wrote:

I have had issues with broadband speed for some time. Sky BB have written to me to say that they cannot provide service and that I can leave for an alternative provider.

Due to the poor speeds etc I had my sky q main box and all 3 mini boxes hardwired to the router.

virgin are now offering high speed broadband to me. 

I am concerned that nothing will work if I change the router. Is this more trouble than it's worth.

will the mini boxes still work and provide/ act as  WiFi  boosters?

do the boxes maintain full functionality?

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Hi @Reddog5 

Regardless of Broadband supplier all Q boxes connected by Ethernet provide the best connection.

When all boxes are connected by Ethernet you can then switch off all Q box WiFi.  Connection can be direct to router or through simple unmanaged Ethernet switches.
Start with main Q box and first carry out a Network reset with the Ethernet connected.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to non Sky Router. Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.
As soon as it connects go immediately into the Q box hidden menu and turn off WiFi.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.

Repeat the network reset on any minis in the Mini Home menu with the Ethernet connected. Again do not do any WPS and just wait for it to connect.
Once it is connected go immediately into the mini hidden menu (same procedure as above) and turn off both bands of WiFi. Confirm before exit.