Move main 2tb box

[Nig+c]

I have sky q and I have a quad lnb.

there were 2 short cables coming from the lnb that previous cables were plugged into. So I connected some new cables to that an ran them to a new location but when I connect to the sky 2tb I get no signal.

What have I done wrong? Do I need to go into service menu and change any settings? 

[PandJ2020]

Was a Sky HD box previously plugged into those cables?

Quad LNB's have 2 pairs of outputs, 1 set for Q and 1 set of legacy.

[Nig+c]

Yes. Very likely was beforehand. 

So I'm best going back to fish and swapping g at source?  Or can I do it an alternative way

thanks

[Nig+c]

Go back to dish* 😂

[nigea99 · Accepted solution]

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@Nig+c wrote:

I have sky q and I have a quad lnb.

there were 2 short cables coming from the lnb that previous cables were plugged into. So I connected some new cables to that an ran them to a new location but when I connect to the sky 2tb I get no signal.

What have I done wrong? Do I need to go into service menu and change any settings? 

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hi @Nig+c 

If 2 outputs were connected and working with SKY Q then it will be a Hybrid LNB not what is normally called a Quad LNB (Quad LNBs typically have 4 'universal' outputs none of which work with SKY Q) 

As @PandJ2020 indicates with a Hybrid LNB only one set of outputs, output the wideband signals that SKY Q needs  - the other set being 'universal' outputs as used by SKY HD, Freesat TVs, & older Freesat boxes

Thus you cannot just move the box without changing the connections over at the LNB