Missing return box

[Kwright89]

Hi,

My Sky Q and broadband service ended on 6th August and I am yet to receive the returns box.

I gave my new address to the customer service rep on the phone but it hasn't arrived.

Please can a new one be sent?

thanks 

[SlenderRobert]

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@Kwright89 wrote:

Hi,

My Sky Q and broadband service ended on 6th August and I am yet to receive the returns box.

I gave my new address to the customer service rep on the phone but it hasn't arrived.

Please can a new one be sent?

thanks 

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You're only addressing fellow customers on this forum - we have no access to your account and cannot action this. 

It can take several weeks for packaging to be sent out so give it another couple of weeks and if nothing shows up give Sky a ring and ask them. 

[MightyQuinn]

Hi @Kwright89   You can use your own packaging and get free return labels below. Keep your proof of posting safe. Return Sky TV or Sky Broadband equipment | Sky Help | Sky.com