0

Discussion topic: Be nice to have sky Q

Reply
This message was authored by Xxbabyjojoxx This message was authored by: Xxbabyjojoxx

Be nice to have sky Q

Hey I wonder if someone could help, I've messaged on here before but no reply.

So long shot again I booked in an engineer to install sky Q, arrived was told he didn't want to do it due to drilling holes in the walls we said fine but he just declined so I've been trying to get it installed but I don't particularly want to keep paying these upfront costs every time and not getting my deposits back, how would I go about speaking with someone? 

 

Many thanks in advance

Jodie

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: Be nice to have sky Q

Posted by a Superuser, not a Sky employee. Find out more

@Xxbabyjojoxx wrote:

I don't particularly want to keep paying these upfront costs every time and not getting my deposits back, how would I go about speaking with someone? 


150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Mark39 This message was authored by: Mark39

Re: Be nice to have sky Q

Posted by a Superuser, not a Sky employee. Find out more

@Xxbabyjojoxx am I right to assume that the engineer won't drill through your wall because of the risk of damage? If so, I don't think Sky will be able accept a waiver from you, but you might wish to ask if it's OK for you to arrange for the wall to be drilled by a local tradesman (at your own cost) so that the installation can then go ahead?

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Be nice to have sky Q

@Xxbabyjojoxx are your walls stone or brick?

 

What was the reason given why the Sky installation engineer refused to drill holes in your walls?

 

Drilling holes in walls is a normal part of a Sky install!

 

=============•===========
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Be nice to have sky Q

Posted by a Superuser, not a Sky employee. Find out more

@Exiled-in-HH wrote:

@Xxbabyjojoxx

 

Drilling holes in walls is a normal part of a Sky install!

 


Retrofit external insulation, passive-house construction, some cladding and complex internal membranes can be an issue.  An installer could also refuse to proceed if they weren't certain that the customer would accept the result.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion