0

Discussion topic: Missing channel 415

Reply
This message was authored by barry520 This message was authored by: barry520

Missing channel 415

I can not receive channel 415 Sky sports racing. It tells me something is wrong with signal. This is wrong as all other channels are there. I have restarted & rebooted. Tried everything. I pay enough money to you guys

 

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Missing channel 415

Posted by a Superuser, not a Sky employee. Find out more

@barry520 

Not 'us guys'. We are customers like yourself.


If a message displays “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
barry520
Topic Author
This message was authored by barry520 This message was authored by: barry520

Re: Missing channel 415

Thanks Daniel,

1st time on this. Wasn't sure who responds. No humans in sky anwering me. Thanks for your advice.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion