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Discussion topic: Missing bbc1

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TomC6
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Missing bbc1

‎13 Jul 2024 01:42 PM

Having trouble with bbc1 hd south. Screen keeps dissolving, then ok for a minute, then blank screen, back to dissolving again.

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xenon81
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Re: Missing bbc1

‎13 Jul 2024 09:58 PM

Are you in the BBC One South region? BBC One South and Sky Mix are broadcast on the same frequency so it seems that your dish may be slightly out of alignment. The best thing to do is contact Sky so they can book an engineer visit. 

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caesarome
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Re: Missing bbc1

‎13 Jul 2024 01:50 PM

Posted by a Superuser, not a Sky employee. Find out more

Is this on Sky+, Sky Q or Sky Glass or Sky Stream ?

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TomC6
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Re: Missing bbc1

‎13 Jul 2024 01:59 PM

It's on Sky plus, also same problem on Sky Mix HD 

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caesarome
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Re: Missing bbc1

‎13 Jul 2024 02:02 PM

Posted by a Superuser, not a Sky employee. Find out more

I have moved this to the Sky+ forum as you had posted this in the Sky Go one !

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TomC6
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Re: Missing bbc1

‎13 Jul 2024 02:48 PM

Sorry, the box is Sky Q

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Daniel0210
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Re: Missing bbc1

‎13 Jul 2024 03:25 PM

Posted by a Superuser, not a Sky employee. Find out more

@TomC6 

Are you seeing an error message on screen? What have you tried so far?

(your duplicate thread has been removed as you have this one)


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
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with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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TomC6
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Re: Missing bbc1

‎13 Jul 2024 09:11 PM

Only unplugged and re plugged the power, it no luck and no message

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xenon81
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Re: Missing bbc1

‎13 Jul 2024 09:58 PM

Are you in the BBC One South region? BBC One South and Sky Mix are broadcast on the same frequency so it seems that your dish may be slightly out of alignment. The best thing to do is contact Sky so they can book an engineer visit. 

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