Mini sky q has stopped working

[Julie1210]

My mini sky q box is stuck on a blue screen with a accessibility on sky q ? Can't get the remote to go on setting 

[Laing1 · Accepted solution]

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@Julie1210 wrote:

My mini sky q box is stuck on a blue screen with a accessibility on sky q ? Can't get the remote to go on setting 

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@Julie1210 try the following...

Unpair their Sky Q remote from the box by holding 4&6 

Wait for the remote to flash you should then be able to dismiss the information screen by clicking on Skip & set up later

Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control your TV. 

[_Pipmcg-]

That is amazing! Is worked and has been stuck like this for a week no matter what I did. Sally I still have another issue in that my main box is telling me I have no internet when I do but at least I can see live tv! Thank you