Mini q box keeps losing wifi connection

[AnnM52]

My mini q box upstairs has been losing Internet connection over the last 2 weeks. I have to keep rebooting it every day and re entering the details. Its losing the network and ip address (if that makes sense) Is there a way I can stop this from happening? The main box downstairs works perfectly fine 

[Quoman7]

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@AnnM52 wrote:

My mini q box upstairs has been losing Internet connection over the last 2 weeks. I have to keep rebooting it every day and re entering the details. Its losing the network and ip address (if that makes sense) Is there a way I can stop this from happening? The main box downstairs works perfectly fine 

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Hi @AnnM52 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes?

[Addie15]

Hi there, AnnM52. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Alimae]

I have this issue since Friday night if anyone can help please ,its so annoying 

[Laing1]

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@Alimae wrote:

I have this issue since Friday night if anyone can help please ,its so annoying 

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@Alimae Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot your mini box