Mini boxes

[Billy538]

I've got sky q ( compatible with 2 mini boxes) and multi room subscription. 
I can only get one mini box working. When I attempt to turn on the second I get the message that Maximum number of sky q mini boxes are already in use'   
That's my problem only one is in use.  What do I need to do as multi room is virtually useless unless I can get 3 mini boxes worked. 
be grateful for help and advise. 

[Laing1]

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@Billy538 wrote:

I've got sky q ( compatible with 2 mini boxes) and multi room subscription. 
I can only get one mini box working. When I attempt to turn on the second I get the message that Maximum number of sky q mini boxes are already in use'   
That's my problem only one is in use.  What do I need to do as multi room is virtually useless unless I can get 3 mini boxes worked. 
be grateful for help and advise. 

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@Billy538 what hardware version is your main box you can find this by  pressing home scrolling down to settings then system info, hardware version

[Billy538]

Hi

its 32C009

[Laing1]

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@Billy538 wrote:

Hi

its 32C009

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@Billy538 you have the original 1TB non UHD box they can only support 1 mini box at a time you would need to upgrade to either any 2 TB box or the newer 1 TB box that is capable of UHD/HDR all these boxes are capable of supporting 2 mini boxes the Hardware versions are 32B0,32B1 and 32B2

[Billy538]

Thank you