Mini boxes

[Loobs72]

I seem to have to reboot my mini boxes every morning at the moment. I have tried rebooting router and main box.  Can you get boxes replaced?  How do you get in touch with sky to do this?  Thanks

[Laing1]

---

@Loobs72 wrote:

I seem to have to reboot my mini boxes every morning at the moment. I have tried rebooting router and main box.  Can you get boxes replaced?  How do you get in touch with sky to do this?  Thanks

---

@Loobs72 what time in the morning is this at ?

[Loobs72]

@Laing1  It is not always morning.  It is just the first time I use that mini box in a day

[Laing1]

---

@Loobs72 wrote:

@Laing1  It is not always morning.  It is just the first time I use that mini box in a day

---

@Loobs72 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Loobs72 to chat.

[Loobs72]

Please could a sky person send me a chat invite again?  I had an engineer out but still have an issue so need to chat with them again?  Thanks @Laing1 @Mr+Flibbles+86 

[Loobs72]

Please help

[Daniel0210]

@Loobs72 
I’m afraid you will need to call Sky as the Escalation process is currently unavailable.