Mini boxes freezing

[JakeG60]

Hi,

When turning on my main Sky box this causes the mini boxes to freeze in 2 other rooms. The only way this can be resolved is by resetting the mini boxes by turning on and off at wall.

I have tried resetting router, main box, booster discs etc all without success. The main box is good for viewing TV but often has error message connecting to the router so apps etc don't work. This error keeps reappearing even after successfully connecting to the router again.

[Mr+Flibbles+86]

Hi there @JakeG60, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Quoman7]

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@JakeG60 wrote:

Hi,

When turning on my main Sky box this causes the mini boxes to freeze in 2 other rooms. The only way this can be resolved is by resetting the mini boxes by turning on and off at wall.

I have tried resetting router, main box, booster discs etc all without success. The main box is good for viewing TV but often has error message connecting to the router so apps etc don't work. This error keeps reappearing even after successfully connecting to the router again.

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Hi @JakeG60 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes?

[Lisa-P1987]

Update - Spoken to @JakeG60  and after some checks this seems to be resolved 🙂