Mini boxes freezing and pixilating

[CrowthB]

Sky recently replaced my main Sky Q box as we had experienced continual pixelating, freexing and blue screen events on the main box and three mini boxes. The main box now appears to be stable (after three days). However, the mini boxes continue to freeze and pixelate.

[Tom-W19]

Hi @CrowthB 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Chodley]

Weak network connection between the main box and minis, most likely.

[fdpolaroid]

i am having the same issue with 1 (out of 2) mini boxes. The one in question is closer to the main box/router than the other mini box thats working well.

tried to reconnect several times and the problem is still there!

think i'll need to get a replacement mini box from sky

[Chodley]

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@fdpolaroid wrote:

i am having the same issue with 1 (out of 2) mini boxes. The one in question is closer to the main box/router than the other mini box thats working well.

tried to reconnect several times and the problem is still there!

think i'll need to get a replacement mini box from sky

---

Worth a try although distance isn't always the most important factor. Walls/metal objects/appliances/electrical cabling can all cause problems.

[Tom-W19]

Hi @CrowthB 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.