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Discussion topic: Mini box

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This message was authored by: Simonjj7

Mini box

Our mini box won't connect to the internet now . We have never had a problem . I know their has been major issues . We just have a blue screen saying about connection but it won't let us press anything no settings etc 

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This message was authored by: Steph+H

Re: Mini box

Where have the same issues have you resolved yet? 

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This message was authored by: Simonjj7

Re: Mini box

No it's still not working 

This message was authored by: Steph+H

Re: Mini box

If you getting an mr001 error try below:- I was getting it and I followed the below and it works now.

Assume the mini came from Sky and you have the monthly Q Multiscreen subscription?

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

 

if you need to reset your remote google ut and it will tell you how to do it. 🙂 

 

 

This message was authored by: Chodley

Re: Mini box

Posted by a Superuser, not a Sky employee. Find out more

Does the home button work to bring up the menu?

 

edit: ah sounds like not. Hold down 7&9 on the remote to see if it starts the setup/pairing process.

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This message was authored by: Simonjj7

Re: Mini box

No unfortunately not 

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