Mini box

[Pirasa]

Hi,I have cancelled my q mini box and some other sky feature however I then have re subscribed myself to new contract with mini box.

I keep getting an e mail to send my mini box back which doesn't make sense since I have a new deal.

what shall I do?

[nigea99]

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@Pirasa wrote:

Hi,I have cancelled my q mini box and some other sky feature however I then have re subscribed myself to new contract with mini box.

I keep getting an e mail to send my mini box back which doesn't make sense since I have a new deal.

what shall I do?

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I have escalated your post to a SKY support team, who, hopefully, will be in touch & should be able to advise / assist you.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Pirasa to chat.